Last updated: 10 October 2026
1. Introduction
LYQSI PTE. LTD. (“LYQSI”, “we”, “our”, “us”) provides AI-powered customer engagement, appointment scheduling and business automation through LYQSI AI FrontDesk, as well as a corporate website and technology services.
This Privacy Policy explains how we collect, use, disclose, store, protect and retain personal data relating to website visitors, business clients, their representatives, customers, other contacts and connected Google Calendar accounts. It applies to personal data handled in connection with our website, enquiries, services and authorised integrations.
Reading or acknowledging this Privacy Policy does not necessarily constitute consent to every processing activity described here. We will obtain consent where legally required or rely on an applicable legal exception or other permitted basis. Where we process data on behalf of a business client, the client’s privacy notice and applicable service or data-processing arrangements may also apply.
2. Personal Data We May Collect
Depending on your interaction with LYQSI and the services or integrations enabled, we may collect the following categories of personal data:
- Name, business or organisation name, job title, email address and telephone number.
- Account, subscription and service information, including records needed to administer your relationship with LYQSI.
- Appointment, booking, enquiry and chat information, including details submitted by a business or its customers.
- Correspondence and information provided through email, forms, support requests, meetings or other communications.
- Technical information such as IP address, browser, device, operating system, referring page and usage information, together with cookies and similar technology data.
- Connected Google Calendar information as described in Section 3.
We seek to limit collection to information reasonably necessary for the relevant purpose. Please avoid submitting unnecessary sensitive personal data through general enquiries, chats, appointment details or calendar entries.
3. Google Calendar Integration
A Google Calendar account should be connected only by an authorised business owner, administrator or employee with authority to connect the relevant Google account. The person connecting an account is responsible for ensuring that the connection and intended use are authorised by the business.
When enabled and authorised, the integration creates, updates and cancels appointment events on a separate calendar that FrontDesk creates in the connected Google account, so that confirmed bookings appear in the business's Google Calendar.
3.1 Google User Data We Access
When an authorised user connects Google Calendar, LYQSI requests access to the following:
- The email address and a stable identifier of the connected Google account, which we use to identify which account is connected and to display it to your team.
- A separate secondary calendar that FrontDesk creates in your Google account, whose identifier and name we store to maintain the connection.
- Appointment events created by FrontDesk on that dedicated calendar. These contain the booked service, the appointment start and end time, the customer's first name and last initial, and a FrontDesk booking reference. They may also contain a link to the booking in the authenticated FrontDesk dashboard. We do not place customer phone numbers, email addresses, addresses, chat content or customer notes in Google Calendar events.
- OAuth credentials, which we use only to keep the authorised connection working.
FrontDesk does not read your other calendars or any events it did not create. It does not request access to Gmail, Google Drive, contacts or other Google account data.
3.2 How We Use Google Calendar Data
We use Google user data only to provide the scheduling features you enabled: to identify the connected account; to create, update and cancel appointment events on the FrontDesk calendar so that confirmed bookings appear there; and to keep the connection working and diagnose connection problems.
We do not use Google user data for advertising, profiling, data brokerage, marketing or any purpose unrelated to scheduling.
3.3 Google API Services Limited Use Disclosure
LYQSI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We use Google user data only to provide or improve the user-facing scheduling features described above. We do not transfer it to others except as needed to provide those features, to comply with applicable law, or as part of a merger, acquisition or sale of assets with notice to users. We do not sell Google user data, use it for serving advertisements, assess creditworthiness or eligibility for lending or insurance, or provide it for data brokerage.
We do not allow humans to read Google user data except with your consent, for security investigations, to comply with applicable law, or where the data is aggregated and anonymised for internal operations. We do not use Google user data to develop, improve or train generalised AI or machine-learning models.
4. How We Use Personal Data
We may use personal data to provide, operate, secure and improve LYQSI AI FrontDesk and our technology services; manage appointments and bookings; respond to enquiries and support requests; and communicate about accounts, subscriptions and services. We may also use it to authenticate users, troubleshoot issues, prevent fraud and misuse, and protect the reliability of our systems.
Other purposes may include accounting, billing, legal and reporting obligations; establishing, exercising or defending legal rights; and other purposes lawfully notified to you. Service improvement remains subject to the Google data restrictions described above and any other applicable limitations.
Where processing relies on consent, you may withdraw that consent by contacting us. We will explain relevant consequences where appropriate, which may include being unable to continue a service or integration. Withdrawal does not affect processing already lawfully undertaken or processing permitted or required without consent under applicable law.
5. AI and Automated Processing
LYQSI AI FrontDesk may use AI and automated workflows to process submitted enquiries, generate responses and assist with appointment scheduling. Relevant information may be processed by authorised service providers supporting those functions, subject to the applicable purpose and data-use restrictions.
Google user data is not provided to AI models for inference, processing, training or model improvement. LYQSI AI FrontDesk's AI features operate independently of Google Calendar data. Business customers using LYQSI are responsible for providing their customers and staff with required notices and obtaining necessary consents or other lawful authority for information submitted to the service.
AI-generated responses and automated scheduling outcomes can contain errors or misunderstand requests. Businesses should exercise appropriate oversight, review important outcomes and provide a way to resolve errors or obtain human assistance.
6. Cookies and Similar Technologies
Our website and services may use cookies and similar technologies for operation, security, preferences, analytics and troubleshooting. These technologies may collect technical and interaction information to support the relevant function.
You can manage or delete cookies through your browser settings, although restricting them may affect some functions. Where applicable law requires consent for non-essential cookies or similar technologies, that consent will be sought before their use, with choices to manage or withdraw it.
7. Disclosure and Sharing of Personal Data
We may disclose relevant personal data to authorised providers supporting hosting and cloud services, workflow automation, databases, authentication, messaging, communications, analytics, support and infrastructure. Depending on the services enabled, these may include Google Calendar API for authorised scheduling, n8n Cloud for workflow automation, and Supabase for the application database and booking records.
Data may move between these providers where necessary to deliver the authorised functionality. Sharing should be limited to the relevant purpose and necessary information, with provider safeguards appropriate to the data, service and applicable legal requirements. The precise providers and arrangements may vary by service or configuration.
We may also disclose information to professional advisers, regulators, public authorities or transaction counterparties where applicable, for example to meet legal obligations, protect rights or support a proposed business transaction subject to appropriate confidentiality and legal requirements.
We do not sell personal data or Google user data to advertising platforms or data brokers. Any sharing of Google API data remains subject to the Limited Use restrictions in Section 3.3.
8. International Data Transfers
Personal data may be stored or processed in Singapore and overseas. The primary application database may be hosted through Supabase in Singapore, while n8n Cloud workflows may run in the European Union. Other providers or subprocessors may process data in additional regions, and Google Calendar data may transit or be processed outside Singapore when supporting the authorised integration.
A primary database location is not necessarily the sole location where data is processed. Processing locations may depend on the services, infrastructure, provider arrangements and configuration in use.
Where Singapore’s Personal Data Protection Act 2012 (“PDPA”) applies to an overseas transfer, LYQSI is required to ensure a standard of protection comparable to that under the PDPA, subject to applicable exceptions. Appropriate safeguards may include contractual commitments, provider assessments and technical or organisational security measures. This description does not represent that a particular hosting location or safeguard has been independently verified for every deployment.
9. Data Security
We seek to protect personal data through reasonable administrative, organisational and technical measures proportionate to the nature of the data and the risks involved. Measures may include HTTPS/TLS for data in transit; protection of OAuth tokens; authentication and authorisation controls; least-privilege access; segregation of business tenants; data minimisation and retention controls; monitoring; incident response; backups; and periodic reviews.
The measures applicable to a particular service depend on its configuration and provider arrangements. This policy does not certify that every listed measure has been implemented in every environment. No internet-based service or information system can be guaranteed to be completely secure.
10. Data Retention and Deletion
We retain personal data only for as long as necessary for the relevant business or service purpose, or to meet applicable legal, accounting, regulatory or contractual requirements. Retention periods may differ by category, including account records, bookings, correspondence, technical logs and information required to resolve disputes.
When you disconnect Google Calendar, we delete the stored OAuth credentials and stop accessing your Google account. We retain a minimal record that a connection existed (the provider, connection and disconnection dates, status, and who performed the action). We delete the connected account email and calendar identifier when they are no longer needed for these purposes, or on request, subject to our retention schedule and applicable law.
You may request deletion of personal data, including Google user data we hold, by contacting us at contact@lyqsi.com. Requests are subject to identity verification, applicable legal exceptions and obligations, and any relevant business customer's instructions.
Disconnecting LYQSI does not delete the FrontDesk calendar or the events already on it. Those remain in your Google account under your control, and you can keep or delete them. Booking records held by LYQSI are retained under this Section and are not affected by disconnecting.
11. Google Calendar Access and Revocation
You can disconnect Google Calendar at any time: an authorised user can select Disconnect in FrontDesk, you can revoke LYQSI's access in your Google account's connections page, or you can ask us for help at contact@lyqsi.com.
We delete stored OAuth credentials when you disconnect the integration or when we determine that the authorisation is no longer valid. After that, FrontDesk stops accessing your Google account and stops synchronising bookings. The FrontDesk calendar and its existing events remain in your Google account.
12. Your Rights and Choices
Subject to applicable law, you may request access to or correction of your personal data, information about how it is handled, and deletion, restriction of processing or an objection to processing where those rights apply. You may also withdraw consent where relevant and disconnect a Google Calendar account or revoke its permissions.
We may need to verify your identity and authority before acting on a request. Lawful exceptions, retention obligations and the rights of others may limit the information we can provide or the action we can take. We will explain relevant limitations as required by law.
If you are an end customer of a business using LYQSI, please first approach that business. It may determine the purposes of processing and be responsible for responding to your request; LYQSI may assist it in accordance with applicable law and service arrangements.
13. Singapore PDPA
LYQSI will comply with applicable requirements of the Singapore PDPA, including notification, consent, purpose limitation, access and correction, accuracy, protection, retention limitation, overseas transfer limitation, data breach notification and accountability, subject to the Act’s applicable exceptions.
Privacy questions, complaints and requests may be directed to contact@lyqsi.com. You may also contact Singapore’s Personal Data Protection Commission (PDPC) for information or to raise a concern under its applicable procedures. Where a breach meets legal notification thresholds, notification to the PDPC and affected individuals will be addressed in accordance with applicable law.
14. Third-Party Websites and Services
Our website and services may link to or interact with separately operated websites and services. Their own privacy policies govern their independent handling of personal data. Please review those policies before providing information or enabling an integration.
Use of Google Calendar and other Google services is also subject to applicable Google terms and privacy policies. This Privacy Policy describes LYQSI’s handling of information and does not replace those third-party terms.
15. Children's Privacy
LYQSI’s corporate website and services are business-focused and are not directed to children. We do not intentionally seek unnecessary personal data from children through our corporate website.
If you believe that a child’s personal data has been submitted inappropriately, please contact us. We will assess the report and take appropriate action, which may include deletion, restriction or coordination with the relevant business, parent or guardian, subject to applicable law and the circumstances.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, integrations, processing practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date.
Where required by law, we will provide additional notice of material changes and obtain consent before carrying out processing that requires it. A posted update does not by itself replace a legally required consent.
17. Contact Us
For questions about this Privacy Policy, requests concerning your personal data, or assistance with Google Calendar access, please contact LYQSI using the details below. Please provide enough information to help us understand your request, without sending unnecessary sensitive data.
LYQSI PTE. LTD.
Website: https://lyqsi.com
Email: contact@lyqsi.com
Privacy policy: https://lyqsi.com/privacy
Registered Address: 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051
We will respond to privacy enquiries and requests in accordance with applicable law, including relevant time limits, verification requirements and lawful exceptions.